Legal Document

Refund Policy

Our commitment to your satisfaction. Learn about our cancellation and refund terms.

Effective: 24 December 2025
Last Updated: 24 December 2025

At Luminary Lane, we strive to provide exceptional AI-powered branding services. We understand that circumstances change, and we want to ensure you have a clear understanding of our refund and cancellation policies.

1. Subscriptions

Luminary Lane is a self-serve subscription. Your selected plan, billing schedule, cancellation options, and any refund eligibility are shown during checkout and in your account.

  • Cancellation: You may cancel your subscription from your account or by contacting support
  • Billing: Billing follows the monthly schedule for your selected plan
  • Refunds: Refund eligibility is subject to the conditions below

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund if:

  • You request a refund within 14 days of your initial purchase
  • You experience a significant service outage that we cannot resolve
  • You were charged incorrectly due to a billing error
  • The service does not function as advertised (with documented evidence)

2.2 Not Eligible for Refund

Refunds are generally not provided for:

  • Change of mind after the 14-day period
  • Failure to use the service during your subscription period
  • Violation of our Terms of Use resulting in account suspension
  • Dissatisfaction with AI-generated content quality
  • Third-party service issues outside our control

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email us at [email protected]
  2. Provide Details: Include your account email, subscription type, and reason for the refund request
  3. Wait for Review: Our team will review your request within 3-5 business days
  4. Receive Response: We will notify you of the approval or denial of your request

Refund Processing Time

If approved, refunds are typically processed within 5-10 business days. The actual time for the refund to appear in your account depends on your payment provider.

4. Cancellation Process

4.1 How to Cancel

To end your subscription, use the controls in your account or email [email protected] for support.

4.2 What Happens After Cancellation

  • Your subscription remains active through the end of its current billing period
  • You will not be billed beyond that period
  • Your data remains accessible for 30 days after your engagement ends
  • After 30 days, your data may be permanently deleted

5. Special Circumstances

5.1 Service Issues

If you experience significant service issues that prevent you from using Luminary Lane effectively, please contact our support team. We may offer:

  • Service credits
  • Extended subscription period
  • Full or partial refund (at our discretion)

5.2 Billing Errors

If you believe you were charged incorrectly, please contact us immediately. We will investigate and correct any billing errors promptly.

6. Custom Engagements

For enterprise or custom plans, refund and cancellation terms may be defined in an individual agreement. Please refer to your contract or contact your account manager for specific terms.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.

8. Contact Us

If you have questions about our refund policy or need assistance: