Data Deletion Instructions
How to remove the data Luminary Lane holds from Facebook, Instagram and Meta Ads, and how to ask us to delete your data.
This page explains how to remove the data Luminary Lane holds from Facebook, Instagram and Meta Ads, and how to ask us to delete the rest of your data.
1. Disconnect in Luminary Lane
Log in, open your brand, go to Integrations and click Disconnect on the Facebook, Instagram or Meta Ads card. This deletes the access tokens we stored for that connection, and Luminary Lane can no longer read from or publish to that account.
2. Remove Luminary Lane in Meta
Disconnecting in Luminary Lane does not remove the app from your Meta account. To remove it there as well:
- Facebook: Settings, then Business Integrations, then Luminary Lane, then Remove.
- Instagram: Settings, then Apps and Websites, then remove Luminary Lane.
Menu names in Meta's apps may change from time to time.
3. Ask us to delete the rest
Disconnecting removes the access tokens only. Data we already received, such as synced performance metrics, and the posts and campaigns created with your connected accounts, stays until you ask us to delete it.
To have it deleted, email [email protected] from the email address of your Luminary Lane account, with the subject Data deletion and the name of your brand. We delete the Meta data we hold and confirm by email within 30 days, unless the law requires us to keep it.
For how we handle your data in general, see our Privacy Policy.